I help organisations stabilise, simplify, and accelerate complex digital transformation, particularly where delivery risk, regulatory pressure, or organisational change threatens momentum.
With experience across financial services, life sciences, and the public sector, I work at the intersection of strategy, delivery, and people change, turning ambition into outcomes that actually land. I’m often brought in when programmes are stalled, operating models are unclear, or senior stakeholders need confidence that delivery is under control.
My background spans Transformation Consultant, Delivery Lead, Agile Coach, Business Analyst, and Change Lead, which gives me a full end-to-end view of the delivery life-cycle. That breadth allows me to connect vision to execution, embedding governance, regulatory awareness, and pragmatic agility so change is both compliant and effective.
I specialise in leading complex, multi-vendor programmes, aligning business, technology, risk, and compliance stakeholders, and creating the conditions for teams to deliver sustainably.
Championed agile adoption and organisational change management across clinical trials, engineering, and digital transformation programs.
Authored Hybrid Methodology Handbook for waterfall-agile approaches and formulated AI coaching curricula with prompt engineering training.
Coached clinical trials teams implementing Jira-based agile operating models while ensuring regulatory compliance. Restored stalled project release schedules using agile delivery expertise.
Managed desktop rollouts with comprehensive change management, business readiness, and communication plans.
Developed standardised workflows and integrated new operating models into existing organisational structures.
Delivered improved project delivery, enhanced team collaboration, and successful adoption of agile methodologies resulting in measurable operational improvements.
Led systematic process modernisation initiatives delivering measurable operational improvements. Conducted comprehensive audits and assessments restoring business intranet capabilities and integrating acquired consultancy operations.
Managed deprecation of 250 Lotus Notes applications while assessing IT infrastructure and piloting elimination procedures. Revitalised stalled business-critical projects through maturity assessments providing clear recommendations for renewed progress.
Established revised PMO capabilities for complex transformation portfolios encompassing 30+ programs and projects. Improved delivery team throughput through maturity assessments identifying tactical and strategic improvements.
Investigated delivery delays formulating targeted interventions.
Streamlined operations, enhanced governance structures, and addressed expiring technology functionality delivering operational excellence.
Led user-centered digital transformation initiatives across healthcare, finance, and transportation sectors.
Developed prototype applications for rail infrastructure monitoring and mobile solutions for pensions industry customer engagement.
Authored UX guidebooks and conducted user research to drive requirements and create wireframes.
Managed eCommerce platform development with full testing cycles and user acceptance coordination.
Spearheaded digital portal development from discovery to release, coordinating multi-industry web portals.
Led digital content operations earning BAFTA Cymru recognition.
Delivered stakeholder workshops, user journey mapping, and interface specifications ensuring usable, feasible solutions that enhanced customer experience and business outcomes across diverse organisational contexts.
Delivered comprehensive platform and infrastructure transformations across Microsoft, SalesForce, and SharePoint ecosystems.
Developed Office 365 and Teams pilot phases with information management policies and coordinated Microsoft Dynamics 365 deployments recovering from two-year delays.
Designed functional testing frameworks for global SalesForce solutions and orchestrated voice switching infrastructure re-architecture projects. Managed hardware/software acquisition with planned migration events for INAP Gateway upgrades.
Facilitated SAP to SalesForce migrations and resolved SharePoint navigational challenges across global platforms. Stabilised delayed intranet projects with personalisation functionality.
Coordinated multi-vendor teams ensuring scalable baselines improving functionality, compliance, and operational efficiency supporting digital transformation objectives.
Spearheaded data-driven transformation initiatives converting complex information into actionable business insights.
Led four digital transformation data projects establishing unified Master Data Management definitions for construction programs.
Authored comprehensive data migration strategies with change impact assessments for pensions industry digital transformation and IT outsourcing.
Investigated and formulated enterprise KPI framework designs enabling businesses to map and measure effort, experience, and perception.
Managed development teams for data-driven marketing intelligence prototypes enabling informed marketing spend decisions.
Created robust data architectures, ensured seamless migration processes, and developed analytical frameworks providing critical business insights and strategic decision-making tools.